Central Services

Central Services

You need Central Services to keep your environment running and protected. This department, or function in some instances, is accountable for the deployment and management of tools like: Backup/Disaster Recovery, Antivirus, Patching, Monitoring, Content Filtering, Vendor Management. There are only three things you care about in regards to Central Services:

  • 100% – Like insurance, you want to know 100% of your environment is accounted for and protected 24/7/365. Anything less than that, could severely damage your company with the possibility of putting you out of business.
  • Invisible – You want to know it’s there in the background, but without it slowing you down and requiring your attention.
  • Affordable – You want these tools to cost as little as possible, while being 100% and Invisible. 

Let’s review each of the three items you care about, and how XL.net addresses them.

100%

We understand human error is unavoidable, but we can certainly plan to counteract it. The more important the purpose of the tool is, the more stringent the plan. 

We have three levels of criticality:

  • Important – Antivirus, Antispam, Security Training, Crypto Prevent, Content Filtering, Remote Access and other tools are all considered important. We have two departments that audit them following our documented procedures in SweetProcess:
    • Our System Analysts deeply inspect and ensure all are set up to our standard on a monthly basis.
    • Our Technology Officers audit your setup on a quarterly basis.
  • Critical – Patching and Monitoring. Patching is critical in reducing security and productivity loss risks. Monitoring is critical in identifying issues before they negatively impact you and your staff. In addition We have three departments that audit Backup, Disaster Recovery, Patching and Monitoring following our documented procedures in SweetProcess: 
    • Our System Analysts deeply inspect and ensure the four are set up to our standard on a monthly basis. 
    • Our Technology Officers audit your setup on a quarterly basis.
    • Our Security Manager audits Backup and Disaster Recovery for compliance twice a week, and Patching and Monitoring once a week across 100% of our clients.
  • Mission Critical – Backup and Disaster Recovery. Most critical as they are the last layer of defense when all else fails. We have three departments that audit Backup, Disaster Recovery, Patching and Monitoring following our documented procedures in SweetProcess:
    • Our System Analysts deeply inspect and ensure the four are set up to our standard on a monthly basis. Our System Analysts also perform a quarterly Disaster Recovery test to simulate a disaster and validate you can recover from it.
    • Our Technology Officers audit your setup on a quarterly basis.
    • Our Security Manager audits Backup and Disaster Recovery for compliance twice a week, and Patching and Monitoring once a week across 100% of our clients.

All of XL.net, and I mean all, reviews the results of Backup and Disaster Recovery compliance audits across all our clients on a weekly basis:

When we detect failures from our audits, we learn from them by performing an ISO 9001 level Incident Report and consider all issues to be process issues.

Invisible

Any tool management activity that could be visible to you and your staff, we are able to perform during after hours. We operate three live shifts 24/7/365 so we are always available to work when it does not impact your productivity.

One exception to being invisible is our security training. We perform the most advanced simulated phishing attacks randomly twice a month on you and your staff. The few seconds a month, with an additional 15 minutes of security training when a test is failed, is worth the significant reduction of risk it provides from hackers successfully compromising you and your staff.

Affordable

We include all of the central services as part of our service fees. This allows us to purchase licenses from tool vendors in bulk, and leaves us accountable for the cost as it impacts our bottom line.

We realize we are not perfect, but we strive for it constantly!