About Us

About Us

Our Goal Is to Help Push Your Business Ahead

Small IT problems shouldn’t overshadow big opportunities.

Small and medium-sized businesses (SMBs) are the engine of our economy, and they have unique challenges and advantages, especially when it comes to technology. Our purpose is to help you achieve your goals faster and more efficiently. We want to make sure your tech gives you a competitive advantage over the bigger players.

If your SMB needs a managed IT service provider, look no further. XL is your trusted strategic IT company in Chicago and the surrounding areas, committed to furthering your success with the help of technology.

Getting Strategic Means Doing More Than Just Reacting

We understand your tech. But we also understand what you want to do with it. That’s what makes our IT approach strategic.

There’s a difference between understanding how technology works and understanding how it can improve the performance of your business. We want you to experience technological ease — we won’t let your tech hold you back. We’ll make sure it delivers on the advantages it was designed to create and help you XLerate your business. Here’s how we do it.

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Investigate

Our specialists interview people at every level of your company to make sure they have the right technology available to them.

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Plan

We work with you to create a plan that ensures your tech is pushing your team forward and everyone has the tools they need.

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Maintain

Regular check-ins make it easy to keep systems up and running, adjust course if the need arises and talk about new opportunities.

Our plans include transparent communications, proactive approaches and measurable objectives. Whether you’re looking for a technological alignment plan or an engagement alignment plan, all of these elements are centered around your business goals. As a strategic managed IT service firm in Chicago, our approach is about furthering your success however we can. Usually, that’s through reducing technological inefficiencies. We can reduce these by up to 80%, which translates to a boost in staff efficiency of about 7-10%.

What to Look for in an IT Support Firm

Our entire operation hinges on the mindsets we follow. By cultivating these ideas, we are able to create a product we believe in, which makes it easy for staff members to enjoy their work and back it up with exceptional care.

The core values we follow at XL are:

  • Believe in better. We believe in performance that’s as close to perfection as possible. To work toward continuous improvements, we employ several different tools, such as weekly Identify, Discuss and Solve (IDS) meetings, department quarterly planning, Big Rocks and engagement surveys. With these instruments, we focus on making XL and our clients better each day.
  • Growing your success. We use technology to grow. That applies to our business and our clients’ businesses. We take time to focus on personal growth, sales growth, operations growth and the growth of our clients. Whatever we’re working on, we’re always looking toward the future.
  • We’ll achieve it together. Teamwork is a critical part of meeting business goals, and we foster an environment of partnership and communication both internally and with our clients.

By following these core values, we create powerful results that give Chicago-area SMBs a technological leg up on the competition.

How We Work

XL.net offers a different IT experience than you and your team are likely used to. Our mission is not to simply react to problems and outages — it’s to ensure they don’t happen in the first place. We don’t gain anything by getting more service calls from you, and reducing them can actually save us money, so it’s in both of our interests to prevent problems from happening.

In the past, your interaction with IT may have only occurred when something wasn’t working. Since our work and incentives are based on your technology not breaking, your team might notice that we monitor tools and usage and ask them about how they’re using tech to achieve their different goals. Your team may not be used to an IT experience like that, so you might want to prepare them. These questions and activities allow us to craft a plan that is tailored to the way your employees work.

As an IT support, productivity, security and network monitoring company in Chicago, we cover a wide array of topics to create a comprehensive plan. We understand the importance technology has on performance, and want to make sure you’re making the right investments. It’s not enough for us to make sure your technology turns on and functions — we also want to make sure it’s working for you and enables you to do more, so you get the most bang for your buck.

Learn More About Strategic and Managed IT Service Plans

To start working with one of the most trusted IT managed services companies in Chicago, reach out today. Our experts are excited to work with you and find new ways to empower your business with technology.